Standard USPS Priority/First Class shipping for orders in the United States takes 2-7 business days. Most orders are processed within 2 days of ordering. International orders usually take 2-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order will still be on its way. During holidays or times of high demand, US orders will take 10 - 15 business days to ship. Email us at before ordering if you have any questions.
WHAT SHIPPING METHOD DO YOU USE?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail. "Her-bal" is not responsible for lost packages or delays due to customs which may be a few days to a few weeks.
DO YOU OFFER PACKAGE TRACKING?
Yes! We will provide you with the tracking number once your package has shipped, excluding International shipments.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product (i.e. clothing in the same size and color). We do not issue refunds on any orders but offer exchanges for defective/faulty items caused by our team. Please contact us at for further information.
CAN I CANCEL/MODIFY MY ORDER?
Please note we begin processing every order within 24 hours of order submission. You can modify/cancel your order after submission if your order hasn’t processed yet (excluding rush orders), after that we immediately begin processing your order. We CANNOT PROCESS SIZE/COLOR CHANGES so please be sure to check our size chart in the photo gallery before ordering or send us an email if you have questions. Make sure to confirm all order details prior to submitting. Don’t hesitate to contact us at for any questions regarding your order.